Job Description: Bilingual (Tagalog) Customer Service Representative
Location: Pomona, CA
Schedule/Compensation: M-F 8am-4:30p, $25.00/hr., TTH
We are a well-established, family-owned company in Pomona that has been proudly serving our clients for almost 40 years. We are seeking a seasoned Bilingual (Tagalog) Customer Service Representative to join our dynamic team. If you are looking for a long-term career with growth potential, we want to hear from you!
The ideal candidate will excel in customer interaction, order processing, and data entry, ensuring an outstanding experience for our dedicated clients.
Key Responsibilities:
- Answer customer inquiries via phone and email.
- Take customer orders and process them accurately using ERP systems.
- Create purchase orders (P.O.s) and work orders as required.
- Enter and update customer data and order information in the system.
- Collaborate with Operational Dept./internal teams to ensure timely order fulfillment and address any customer issues.
- Provide product information and support related to services and processes.
- Maintain detailed records of customer interactions and transactions.
- Assist in identifying trends in customer inquiries to improve service delivery.
- Participate in training to stay updated on products, services, and best practices.
Qualifications:
- Bilingual in Tagalog and English: Strong communication skills in both languages (written and verbal) are essential for interacting with our diverse customer base *preferred
- Experience: Minimum of 2-3 years in a similar CSR or order processing role, preferably in a a food/beverage manufacturing industry.
- Attention to Detail: Ability to focus on accuracy and handle a variety of tasks simultaneously.
- Strong Multitasking & Organizational Skills: Ability to work efficiently in a fast-paced, deadline-driven environment.
- Technical Proficiency: Familiarity with ERP order processing systems and MS Office Suite (Excel, Word, etc.).
- Commitment: We are looking for someone who is interested in long-term growth and stability with our company (at least 10 years)
